How do I waive a Late Fee?

From the Landlord Dashboard, select the Due amount for the unit and month that you would like to waive the late fee for. You will see the rent amounts listed and a checkbox for "Waive Late Fee". If you check the box, all tenants on the lease will receive an automatic notification indicating that the late fee has been waived for the month.

If you uncheck the Waive Late Fee box, all tenants on the lease will receive an automatic notification indicating that the late fee has not been waived for the month.

The waive fee checkbox is not available if a late fee has already been assessed. If a late fee has already been assessed and you do not want to charge it, select the Due amount for the unit and month. Then, select the "Reduce Fee or Rent" button and enter a credit to reduce the Late Fee.